FAQs

How can I register to www.winwithciti.com? Does my username need to be the same as my e-mail address with Citibank? What is my Log-In password? I haven’t received any on SMS or e-mail. Why do I keep getting an error message saying that my Log-In password is invalid when I try to register? Do I need my own password after creating an account? Can I reset my Log-In password if I have forgotten it? Can I create a winwithciti account on multiple devices (e.g. laptop, smartphone) at the same time? How will I know that I have successfully created a winwithciti account? How can I win the instant prizes on winwithciti? What purchases on my Citi credit card will earn play codes? Where will I receive my play code? I accidentally deleted the SMS I received after I made a transaction. Does this mean I will no longer be able to play on winwithciti? I didn’t receive an SMS or e-mail after I made a transaction. Will I still get my play codes? How do I play the game? What prizes are at stake? Can I win more than 1 prize? How do I know if I won? How can I claim my instant prize? How can I claim the extra raffle entries? Can I just print my e-coupon on on winwithciti and present it to the redemption outlet? Until when can I redeem my prize/s? What are the details of the grand raffle draw?

Notice : This promo rewards website is managed by a third party for Citibank. The information you provide on the site will be subject to the confidentiality and security terms of the third party site, and you are responsible for information at such third party sites.

To know more about this promo, visit www.citibank.com.ph/million. Terms and conditions apply. Per DTI-FTEB Permit No. 4064, Series of 2017. Citibank, N.A Philipine Branch is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 708-7087 and email address consumeraffairs@bsp.gov.ph. For any concerns, you may contact us at (632) 995-9999 or send us a message through www.citibank.com.ph.