FAQs

How can I register to www.winwithciti.com? Does my username need to be the same as my e-mail address with Citibank? What is my activation code? I haven’t received any SMS or e-mail. Why do I keep getting an error message saying that my activation code is invalid when I try to register? Do I need my own password after creating an account? Can I create a winwithciti account on multiple devices (e.g. laptop, smartphone) at the same time? How will I know that I have successfully created a winwithciti account? How can I win the instant prizes on winwithciti? What purchases on my Citi credit card will earn Play Codes? What purchases on my Citi credit card will earn Play Codes? How will I receive my Play Code? I accidentally deleted the SMS containing my Play Code. Can I have the SMS resent? How do I play the game? What instant prizes are at stake? Can I win more than 1 prize? How do I know if I won? How do I claim my instant prize? How can I claim the additional raffle entries? Can I just print my e-Coupon and present it to the redemption outlet? Until when can I redeem my prize? What are the details of the car raffle?

To know more about this promo, visit www.citibank.com.ph/bmw. Terms and conditions apply. Per DTI FTEB SPD Permit No. 11524, Series of 2016. For any concerns, you may contact us at (632) 995-9999 or send us a message through www.citibank.com.ph. Citibank, N.A. Philippine Branch is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 708-7087 and email address consumeraffairs@bsp.gov.ph.