FAQs

How can I register to www.winwithciti.com? Does my username need to be the same as my e-mail address with Citibank? What is my activation code? I haven’t received any SMS or e-mail. Why do I keep getting an error message saying that my activation code is invalid when I try to register? Do I need my own password after creating an account? Can I create a winwithciti account on multiple devices (e.g. laptop, smartphone) at the same time? How will I know that I have successfully created a winwithciti account? How can I win the instant prizes on winwithciti? What purchases on my Citi credit card will earn Play Codes? What purchases on my Citi credit card will earn Play Codes? How will I receive my Play Code? I accidentally deleted the SMS containing my Play Code. Can I have the SMS resent? How do I play the game? What instant prizes are at stake? Can I win more than 1 prize? How do I know if I won? How do I claim my instant prize? How can I claim the additional raffle entries? Can I just print my e-Coupon and present it to the redemption outlet? Until when can I redeem my prize? What are the details of the car raffle?

Notice: This promo rewards website is managed by a third party of Citibank. The information you provide on the site will be subject to the confidentiality and security terms of the third party site, and you are responsible for information you provide at such third party sites.

To know more about this promo, visit www.citibank.com.ph/bmw. Terms and conditions apply. Per DTI FTEB SPD Permit No. 11524, Series of 2016. For any concerns, you may contact us at (632) 995-9999 or send us a message through www.citibank.com.ph. Citibank, N.A. Philippine Branch is supervised by Bangko Sentral ng Pilipinas with telephone number (632) 708-7087 and email address consumeraffairs@bsp.gov.ph.