FAQ's


How can I register to www.winwithciti.com? Does my username need to be the same as my e-mail address with Citibank? What is my Log-In password? I haven’t received any on SMS or e-mail. Why do I keep getting an error message saying that my Log-In password is invalid when I try to register? Do I need my own password after creating an account? Can I reset my log-in password if I have forgotten it? Can I create a winwithciti account on multiple devices (e.g. laptop, smartphone) at the same time? How will I know that I have successfully created a winwithciti account? What can I win on the winwithciti website? What purchases on my Citi credit card will earn raffle entries? Will I receive a notification every time I earn raffle entries? Can I check the number of raffle entries I have earned on my winwithciti account? Where can I use my P1,000 e-GC credits? Can I win more than 1 prize? How do I know if I won? How can I claim my prize? Can I just print my e-coupon on on winwithciti and present it to my preferred Instaperx merchant. Until when can I redeem my eGC prize?